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Veelgestelde vragen

Over Blue Nana

Producten & Ingrediënten

Gebruik & Toepassing

Account & Ledenvoordelen

Antwoorden

Over Blue Nana

Vraag

What does Blue Nana stand for?

Antwoord
Blue Nana - Feeds your Flow. Our mission is to make sports nutrition simple, effective, and hassle-free. It should make exercising comfortable and get you into a flow—a feeling you'll want to hold on to forever. Simple is the key. Clear language, short ingredients list, good packaging, easy to use. Effectiveness is key . Nutrition that provides added value for comfortable exercise! Worry-free is the guarantee . Nutrition that's right for you, and that you can put in your mouth without thinking.
Vraag

What does “Feed your Flow” mean?

Antwoord
We believe that a good energy flow contributes to a better and more comfortable life. The more vital people are, the better the world. It feels good to inspire as many people as possible to live more energetically and vitally. That's good for ourselves, our children, and our community. We believe that the energy flow doesn't stop at the finish line and that there is also room for a nice flow before and after exercise.
Vraag

Where is Blue Nana located?

Antwoord
Blue Nana is located in the renovated Nedinsco factory (1920) on the Maas River in Venlo. This beautiful historic building (Bauhaus style) was once used for the production of lenses, periscopes, and night vision goggles. It was renovated into an office building in 2013. The Blue Nana office is located on the second floor. You're welcome to visit the Nedinsco Tower and enjoy fantastic views of Venlo and the Maas River.
Vraag

What is the advantage of a Dutch company?

Antwoord
Blue Nana is part of Good Life International bv, a Dutch company and 100% owned by its founder/owner. We are passionate about sports and nutrition and have over 30 years of knowledge and experience in the Dutch sports nutrition market. We cherish customer relationships and are happy to share knowledge and experience in your preferred language.
Vraag

How is Blue Nana different from other vitality brands?

Antwoord
We don't build a brand around marketing jargon, but around factual knowledge, simplicity, and a worry-free buying experience. You get transparent ingredients, scientific nuance, and a club atmosphere that motivates without pressure.
Vraag

Is Blue Nana scientifically proven?

Antwoord
Yes. We base our products on peer-reviewed research, EFSA guidelines, and independent sources. We don't make medical claims and remain honest about what's proven and what isn't. This way, you always know exactly where you stand.
Vraag

Can I use your products if I am not an athlete?

Antwoord
Absolutely. Our products are designed for anyone who wants to support energy, focus, or daily vitality. Athletes benefit, but it's just as suitable for those who simply want to feel better about themselves.
Vraag

Where are your products made?

Antwoord
Our products are manufactured within the EU according to strict safety and quality standards. We work exclusively with certified laboratories and reliable suppliers, ensuring you always receive safe and high-quality functional food.
Vraag

Are the products suitable for daily use?

Antwoord
Yes, provided you follow the recommended daily allowance. Our products are designed for safe, consistent use. Effects vary from person to person, depending on diet, lifestyle, and genetic factors.
Vraag

How do I choose the right product for my purpose?

Antwoord
Looking for more energy, sharpness, or recovery? The shop offers a clear overview of ingredients, effects, and usage times. We'll be adding a selection guide to the website in the future. Until then, feel free to contact our experts ! Meer informatie vind je op onze contactpagina.
Vraag

What does “premium functional food” mean?

Antwoord
It means: pure ingredients, high-quality formulations, transparent compositions, and a taste experience that suits a carefree lifestyle. We choose quality you can feel and trust.
Vraag

Are your products safe?

Antwoord
Yes. All products are manufactured according to EU guidelines and tested for purity, stability, and safety. We use only ingredients with a clear safety profile and closely follow EFSA recommendations. No nonsense, no doubt.
Vraag

Are the effects scientifically proven?

Antwoord
We only make claims that comply with European health claims. Some ingredients support energy or cognitive function, according to the EFSA. Other effects are promising but not yet fully proven. We always disclose these honestly.
Vraag

Can I use products during pregnancy or while taking medication?

Antwoord
If you are pregnant, breastfeeding, or taking medication, we always recommend consulting your doctor or specialist first. This isn't a medical decision we can make for you online.
Vraag

What is your vision on health and science?

Antwoord
We believe in openness, nuance, and facts over opinions. No trends, no hype, just clear information that helps you make informed choices. Your flow deserves clarity, not noise.
Vraag

How do I place an order?

Antwoord
Choose your product, add it to your cart, fill in your details, and complete the checkout securely. The process is quick, hassle-free, and without unnecessary steps. You'll receive an immediate email confirmation.
Vraag

Can I pay later?

Antwoord
Yes! You can order worry-free with Klarna.
Vraag

What payment methods do you offer?

Antwoord
We offer iDEAL, Klarna, Bancontact, credit card, PayPal, and local payment methods in some countries. All payments are processed through secure partners. Meer informatie vind je op onze contactpagina.
Vraag

Is paying safe?

Antwoord
Yes. We use encrypted payment connections and comply with European security standards (such as PSD2). We do not store your payment information.
Vraag

Can I still change my order?

Antwoord
That's possible as long as your order hasn't been processed yet. Please contact customer service as soon as possible. We'll be happy to assist you. Meer informatie vind je op onze contactpagina.
Vraag

How does ordering from abroad work?

Antwoord
We offer international shipping for Belgium, Germany, and other EU countries. You'll see the shipping options and estimated delivery time for your country during checkout.
Vraag

How long does shipping take?

Antwoord
Within the Netherlands, we usually deliver within 1–2 business days. To Belgium and Germany, we often deliver within 2–4 days. You'll always receive a track & trace code, so you know exactly where your package is. Please also see our shipping policy page for more information.
Vraag

What are the shipping costs?

Antwoord
Shipping costs are clearly stated at checkout. Often, with a minimum order amount, we ship free within the Netherlands and Belgium.
Vraag

Can I track my package?

Antwoord
Yes. As soon as your order has been shipped, you'll receive an email with track & trace. You can track your package in real time.
Vraag

Do you also ship to Belgium, Germany and the EU?

Antwoord
Yes, we ship to almost all EU countries. Delivery times vary by country and are automatically displayed at checkout.
Vraag

What if my package is delayed?

Antwoord
First, check your track & trace. Is the status stuck too long? Contact our customer service. We'll resolve it quickly and personally. Meer informatie vind je op onze contactpagina.
Vraag

What guarantee do I have as a buyer?

Antwoord
If you're not satisfied with your order, we believe we should address your concerns, provided it's reasonable. In that case, you'll simply get your money back.
Vraag

How can I return a product?

Antwoord
Submit a return request through our customer service within the return period. You'll receive a clear step-by-step guide and a return label. The process is quick and simple.
Vraag

How does the warranty work?

Antwoord
Is your product damaged or incomplete? We'll resolve it immediately with a replacement or refund, depending on your preference.
Vraag

What if my product arrives damaged?

Antwoord
Take a photo of the package and contact us. We'll immediately send you a new product or arrange a suitable solution. Meer informatie vind je op onze contactpagina.
Vraag

How long does a refund take?

Antwoord
Once we receive your return, we usually process the refund within 5–7 business days.
Vraag

What is the benefit of becoming a member?

Antwoord
As a member, you get access to exclusive content, panels, product tests, expert insights, and a community that motivates each other. You'll immediately feel: I belong here.
Vraag

Do I get member benefits or exclusive content?

Antwoord
Yes. Think early access, additional knowledge, events, and discounts for members. We'll clearly communicate the exact benefits upon registration.
Vraag

What if I forget my password?

Antwoord
Click "Forgot Password" and you'll receive a reset link by email. Simple and secure.
Vraag

How can I get in touch?

Antwoord
You can reach us via email, live chat (if available), or the contact form. We respond quickly and personally, because we believe in genuine connections. Meer informatie vind je op onze contactpagina.
Vraag

Is there live customer service?

Antwoord
Yes, we're available during business days by email, chat, and phone. Don't hesitate to contact us. We always seek connection and dialogue, which only benefits us and you as a customer. We see every question or comment as an opportunity to optimize our service. Meer informatie vind je op onze contactpagina.
Vraag

What telephone number should I call?

Antwoord
Phone number +31 77 399 9290. We are available by phone on weekdays between 9:00 AM and 2:00 PM for all questions about Blue Nana. Our customer service team is happy to help you with any questions about products, orders, payments, and deliveries.
Vraag

Can I also speak to the director?

Antwoord
Absolutely. The director/owner is still just as passionate about food as he was 30 years ago. He's happy to talk to you if you'd like.
Vraag

What is my benefit if I buy from you?

Antwoord
The advantage is that you buy directly from the brand owner. Our products are produced in Europe and preferably as close to home as possible. We deliver everything from Venlo. We only sell sports nutrition that is simple, effective, and hassle-free, so you can get into your flow. We are here for you and are happy to help you achieve your sporting goals.
Vraag

How do you guarantee worry-free service?

Antwoord
We're here for you and are happy to help you purchase the best sports nutrition. That's where our passion, knowledge, and strength lie. Just like our products, we believe the purchasing process should be simple, effective, and hassle-free. We use state-of-the-art webshop technology to optimize the purchasing process and guarantee customer security. Combined with our excellent accessibility and the deployment of qualified staff, we hope to offer you, our customer, a worry-free service.

Producten & Ingrediënten

Vraag

Are the ingredients natural, vegan or gluten-free?

Antwoord
We choose natural and plant-based ingredients whenever possible. Each product clearly lists allergens, vegan status, and purity. This way, you can immediately see what suits your lifestyle and what doesn't.
Vraag

What are EFSA-approved claims?

Antwoord
EFSA determines which health claims are scientifically proven. For example: "Vitamin B12 contributes to normal energy metabolism." We follow these guidelines to remain reliable, honest, and transparent.

Gebruik & Toepassing

Vraag

What is the difference between functional foods and supplements?

Antwoord
Functional foods are foods with a targeted effect, for example, for energy, focus, or recovery. Supplements complement your daily diet. Blue Nana works with both, but always with clear ingredients and scientific substantiation. View the product overview here .

Account & Ledenvoordelen

Vraag

How does the panel work?

Antwoord
Panel members test products, provide input, share experiences, and influence future developments. Together, we create better solutions. Co-creation at the club level!
Vraag

How do I create an account?

Antwoord
You can create an account directly when ordering. You can also do this manually via the account page. It takes less than a minute. Meer informatie vind je op onze je account.